Shipping policy

We want your KetoGoods order to arrive quickly, safely, and exactly as ordered. Here's everything you need to know about how we process, ship, and deliver your order.

Order Processing

All orders are sent to our fulfillment partner 6 hours after they're placed. This short window gives us time to catch and fix any issues before your order goes out the door.

Orders are processed on business days, 5 days a week, during standard business hours. Orders placed on Friday may not be processed until the following Monday.

For retail and DTC orders, handling typically takes up to 2 business days, though most orders ship same-day or the next business day.

For B2B and wholesale orders that require LTL freight, processing can take up to 5 business days depending on stock availability and order complexity. Most B2B orders ship within 2 business days.

Need to Change Your Order?

Because orders move to our fulfillment partner just 6 hours after purchase, that window is also your chance to fix any mistakes. If you need to update a shipping address or other delivery detail, email us right away.

Contact us at hello@ketogoods.com to request any changes within the 6-hour processing window.

Once that window closes, we're no longer able to make changes to your order. Any additional costs resulting from an incorrect address or mis-delivery, including reshipping fees, will be the customer's responsibility.

Estimated Delivery Times

Once your order ships, please allow 3 to 5 days for delivery.

Shipping Methods

We ship orders using the following carriers:

• UPS
• USPS
• Amazon Delivery

Where We Ship

We currently ship to addresses within the United States and Canada.

Shipping Fees

Orders over $50 ship free. For orders under $50, shipping costs are calculated at checkout based on order weight and destination.

Orders shipping to Canada may be subject to additional fees, including duties, taxes, and customs charges. These fees are determined by Canadian import regulations and are outside of our control. Any such charges are the responsibility of the customer.

Delivery Access

Our carriers need clear access to deliver your package. Please avoid using delivery addresses that require entry codes or other complicated delivery logistics, such as gated communities or secured buildings. If a driver can't access your address, your delivery may be delayed or returned.

Multiple Packages

If your order includes more than one product, it may arrive in multiple boxes, sometimes on different days. If you receive a partial shipment, no need to worry. The rest of your order is on its way and should arrive shortly after.

Pre-Orders

If you've pre-ordered a product, it will ship as soon as it's back in stock. We'll keep you updated by email along the way, including when the product arrives at our warehouse and when it ships out to you.

Questions?

We're happy to help. Reach out anytime at hello@ketogoods.com.